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Delivery & Returns

Free Delivery:

There is free delivery on all web orders with a minimum order value of £195.00 excluding VAT.

Delivery Charges:

1. Standard UK Delivery is for UK mainland only

2. A delivery charge of £6.95 will be charged for orders on any order with a value of less than £195.00 excluding VAT.

3. Delivery is usually made within 48 hours, subject to stock availability.

4. Orders placed on a Friday and over the weekend will be processed Monday, for delivery Tuesday onwards.

5. Next day delivery is available Monday to Thursday at a charge of £6.95 or free if the order excluding VAT is above £195. Orders must be placed by 12pm to qualify.

6. Special deliveries are available on request.

7. Standard UK delivery only applies to mainland UK orders and excludes remote and offshore areas.

8. Standard UK delivery excludes delivery during weekends

9. Standard UK delivery charge excludes Northern Ireland, Highlands, Isle of Man and Isle of Wight.

10. Non-Mainland deliveries-For any remote areas, offshore and Northern Ireland deliveries, please email to request delivery cost and delivery timescale.

Who Will Deliver My Order?

Pallets - IG Brands delivers throughout the UK for contract business using national carriers with major logistic partners.

Parcels - IG Brands delivers by UK Mail.

Change Or Cancel An Order:

1. If you wish to change or cancel an order contact our Customer Service team on 0800 525 305 between 9am and 5pm – Monday to Friday. Please quote the order number and date the order was placed.

2. If your products have already been delivered, then you will need to follow our returns procedure.

Goods To Be Returned:

1. Any items can be returned within 7 days of receipt, providing the products are unopened, undamaged and in full resalable condition.

2. Should goods be delivered faulty, incorrect or damaged, please report to us immediately by phone or email within 24 hours of receipt.

3. Please note that there may be a collection charge for any items returned.

4. A 25% restocking charge will apply to these terms. A collection charge of £14.00 may apply.

Breakage Claims:

To be notified within 24 hours of delivery by email

Stock Availability:

All delivery times are subject to stock availability - please call the customer service team on 0800 525 305 or orders@ig-brands.com